Vaanii — Support

You can try Vaanii as a guest and play the first set without signing in. To save your child’s progress, unlock more sets, and use the app on another device, you create a free account with your mobile number, email, or a Google or Apple sign-in.

The account is the parent’s, not the child’s. You will be asked to confirm you are the parent or legal guardian.

To pitch the content, and to group learning statistics into broad age bands — with names and everything else stripped out — so we can see which letters children of a similar age find hard. We ask for the age in years only, never a date of birth, and never your child’s photograph.

Yes. Vaanii needs a connection to sign in, to check your subscription, to download learning content, and to keep your child’s progress safe across devices.

Yes, on plans that allow more than one profile. Each child gets their own profile, and each profile keeps its own progress, rewards and quiz results independently.

No. Vaanii contains no advertisements of any kind, and no advertising software.

You cancel through your app store, because that is where the subscription lives:

• Android: Google Play → your profile → Payments and subscriptions → Subscriptions → Vaanii → Cancel.
• iOS: Settings → your name → Subscriptions → Vaanii → Cancel.

Cancel at least 24 hours before the renewal date. You keep access until the end of the period you have already paid for.

Yes. Subscriptions renew automatically at the end of each period at the then-current price, unless you cancel first. Google or Apple charges your store payment method within 24 hours before each renewal. Prices shown to users in India include GST.

Refunds are handled by Google Play and Apple under their own policies, and we honour any refund they grant. If you think you were charged in error, email us and we will help you pursue it.

It means that feature is not available yet and we are not promising a date. Please subscribe based on what the plan includes today, which is described at the point of purchase.

Summary progress — the level reached, per-letter practice results, quiz outcomes, rewards and daily minutes — is saved to our servers so it survives a lost or replaced phone.

The detailed round-by-round record — every individual question and answer — stays only on your device and is never uploaded.

In guest mode, nothing about your child leaves the device at all. See the Privacy Policy for the full list.

The speaking exercises capture your child’s voice while they speak and send it to a speech-recognition service to check pronunciation. On Android devices with Google services this is the recogniser built into the device. On iPhone and iPad — where Apple’s built-in recogniser does not support Gujarati — and on Android devices without Google’s recogniser, the audio goes through our server to Sarvam AI, a speech-recognition provider in India.

We never store your child’s voice. We keep only how many minutes of speech practice each child has used in the current month. The feature is optional, you consent to it separately, and the rest of the app works fully without it.

You can delete an individual child profile from within the app. That child and everything they have earned — their stars, progress and badges — is removed straight away and permanently; the rest of the account is untouched.

To delete everything, go to Settings → Delete Account. We confirm with a one-time code, and then it is erased immediately — your account, every child profile and all of their learning data. This cannot be undone, so please be sure before you confirm. If you only want to stop us saving new progress, withdraw your consent instead; that is reversible.

Deleting your account does not cancel a subscription bought through Google or Apple — cancel that separately in your app store.

Can’t get into the app? You can also request deletion by email. See Delete Your Account for how, and for what we keep afterwards.

Yes, at any time, from Settings in the app — as easily as you gave it. Withdrawing stops us processing your child’s learning data: progress stops being saved to your account and reports stop updating. It does not by itself erase what is already on our servers — if you want that erased, delete the account instead. You can give consent again whenever you like and carry on where you left off. We explain all of this on screen before you confirm.

Yes. Profile details can be edited in the app at any time.

Sign in with the same account on the new device and the progress comes down automatically. How many devices you can use at once depends on your plan; signing in on a new device beyond that limit signs out an older one.