Vaanii — Terms & Conditions

1. Who we are

These Terms are an agreement between you and DreamCrafters Innovations, a partnership firm in India (“DreamCrafters”, “we”, “us”).

2. Who may use Vaanii

• Vaanii teaches the Gujarati alphabet to young children, but the account holder must be an adult — 18 or over — who is the parent or legal guardian of the child who will use it.
• By creating an account you confirm that you are that adult, that you are the child’s parent or legal guardian, and that you consent to us processing your child’s learning data as described in the Privacy Policy.
• A child may not create an account. Children use the app through a profile that you create and control.
• If you received Vaanii preinstalled on a school tablet, that deployment is governed by our agreement with the school, not by these Terms.

3. Your account

• Keep your sign-in details secure. You are responsible for activity under your account.
• Give us accurate information and keep it current.
• One account per person. Do not share it, sell it, or use it to bypass a plan limit.
• Signing in on more devices than your plan allows will sign out an older device.

4. Child profiles

• You may create up to the number of child profiles your plan allows.
• You control every profile — you create, rename, set daily play limits for, and delete them.
• You are responsible for what you enter. We suggest a nickname rather than a full legal name. We ask for your child’s age in years so the app can pitch the content; we do not ask for a date of birth.

5. Subscriptions and payment

5.1 How you pay

Subscriptions are sold and processed by Google Play (Android) or the Apple App Store (iOS). We never receive or store your card details. Your purchase is also subject to Google’s or Apple’s own terms.

5.2 Price and renewal

• The price, the billing period and what the plan includes are shown before you buy. Prices shown to users in India are inclusive of GST.
• Subscriptions renew automatically at the end of each period at the then-current price, unless you cancel first.
• Google or Apple will charge the payment method on your store account within 24 hours before each renewal.
• If we change the price, we will tell you in advance and you may cancel before it takes effect.

5.3 How to cancel

Cancel at least 24 hours before the renewal date. You keep access until the end of the period you have already paid for. Cancelling does not delete your account or your child’s progress — for that, see section 9.

5.4 Refunds

Refunds are handled by Google Play and Apple under their published policies, and we honour any refund they grant. If you believe you were charged in error, email us at contactus@dreamcraftersinnovations.com and we will help you pursue it. We may decline service to an account showing a pattern of repeated refund requests, and we will tell you if we do.

5.5 Free content and features still in development

Some content is free and some requires a subscription. Where the app shows a feature as “coming soon”, it is not yet available and no date is promised — please do not subscribe on the strength of it. What each plan includes is described at the point of purchase, and that description is what you are buying.

6. What you may and may not do

You may use Vaanii for the personal, non-commercial learning of the children in your family.

You may not:

• copy, redistribute, sell, rent or publicly perform the app or its content;
• extract, scrape or bulk-download the artwork, audio, curriculum or worksheets;
• reverse-engineer, decompile or attempt to defeat the content encryption, except where that right cannot lawfully be excluded;
• use the app to break any law or to infringe anyone’s rights;
• interfere with the service, probe it for vulnerabilities without our written permission, or automate access to it;
• use it in any way that could harm a child.

7. Our content

All content in Vaanii — the artwork, characters, audio, music, curriculum, worksheets, software, and the Vaanii name and logo — belongs to DreamCrafters Innovations or our licensors and is protected by copyright and trade mark law. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use it inside the app. Nothing else transfers to you.

8. Worksheets

Where your plan includes printable worksheets, you may download and print them for your own children’s use, or for a classroom you teach. You may not sell them, publish them online, or distribute them commercially.

9. Deleting your account

You may delete your account at any time from Settings → Delete Account in the app. We confirm with a one-time code, and then we permanently erase your account, your child profiles and their learning data immediately. This cannot be undone — there is no grace period and we cannot recover the data afterwards.

Deleting your account does not automatically cancel a subscription bought through Google or Apple — cancel that separately (section 5.3).

10. Suspension and termination by us

We may suspend or terminate an account that breaches these Terms, that is used fraudulently, or where the law requires it. We will tell you why unless the law prevents us. If we terminate an account that has not breached these Terms, we will refund the unused portion of any subscription.

11. Availability

Vaanii requires an internet connection. We aim to keep the service running but do not guarantee it will be uninterrupted or error-free. We may change, suspend or discontinue features. If we materially discontinue a paid feature, we will give you notice and a pro-rata refund of the unused period.

12. Our responsibility to you

• Vaanii is an educational aid. It does not replace teaching, and we do not promise any particular learning outcome.
• We provide the app with reasonable care and skill. To the extent the law allows, we exclude other warranties.
• Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Your rights under the Consumer Protection Act, 2019 are not affected by anything here.
• Otherwise, and to the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose.
• We are not liable for indirect or consequential loss.

13. Changes to these Terms

We may update these Terms. We will post the new version here with a new effective date, and tell you in the app if the change is material. If you keep using Vaanii after a change takes effect, you accept it; if you do not agree, stop using the app — you may cancel and request a pro-rata refund of the unused period.

14. Complaints — Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:

We acknowledge every complaint within 48 hours and aim to resolve it within one month. For privacy complaints you may also approach the Data Protection Board of India.

15. Governing law

These Terms are governed by the laws of India, and the courts at Gandhinagar, Gujarat have exclusive jurisdiction — except that nothing here removes your right as a consumer to bring proceedings before a consumer forum where you live.

16. General

• If any provision is held unenforceable, the rest stands.
• Our not enforcing a term is not a waiver of it.
• You may not transfer your rights under these Terms; we may transfer ours as part of a business transfer, on notice to you.
• These Terms and the Privacy Policy are the whole agreement between us about the app.